Customer Service Lapses Essay Example | Topics and Well Written Essays - 250 words

Customer Service Lapses - Essay Example Throughout, the patient was alone, and no help was provided to her to clear her prescription at the pharmacy. c. There was the lack of staff in the clinic for patient care. Only one physician was present, who had to take care of the patients in urgent care as well as in family medicine. Follow-up Questions a. How was the experience of the patient with respect to care provided by a physician? b. Was the medical staff including nurses, etc. helpful in giving medical assistance? c. What problems did the patient face on the visit related to (time, fees, care, medicine etc.)? Future Actions a. Hire the required staff necessary to facilitate the number of patients visiting each day to the clinic. Separate doctors should be there for attending patients in family medicine and urgent care. b. The staff has to make sure that no patient has to wait for long hours. Every task should be performed on time and must be organized. c. Curtail the excessive documentation; keep the system simple, manage able and effective. PDCA: (ASQ 20) Plan: Improve documentation process, reduce waiting time and get new staff hired. Track the changes by taking feedback from patients. Do: Bring immediate changes by assisting patients and reduce the waiting time. Check: Check the patients’ response on forms for checking system efficiency.

Gulf War 1990-1991 war and it's affects on natural life Essay

Gulf War 1990-1991 war and it's affects on natural life - Essay Example According to United Nation Environmental Program, approximately 25-30 million barrels of crude oil was directed to sea. In addition, approximately 14 thousands tones of toxic smoke were released to the atmosphere. This led to acid rain. In addition, land spills became rampant. The Kuwait desert was left being inhabitable and people had to move to other areas. However, the water ecosystem was the most affected. Once the rain fell, all water that had oil was drained into the sea. This led to mass death of various sea inhabitants. This affected the aquatic food chain. Fish industry in Kuwait was thriving before the war. For instance, it was yielding approximately 120 thousands tones of fish each year (Finlan 92). However, this figure dropped drastically. This is because most of the fish died because of lack of adequate oxygen. In addition, plants were unable to thrive in the water because it was covered with oil. This made some fish to migrate to other areas. Other species that were als o affected by the oil spill include hawksbill turtles, dugongs, migratory birds, and sea snakes. By the time the war ended, the damage on sea was more than